Privacy Policy
This Privacy Policy explains how Clean Sweep Crew handles personal data in connection with its website and move-in and move-out cleaning services in South Africa. It applies to enquiries, bookings, service visits, and related communications.
Information We Collect
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos where provided. We may also collect basic technical data from website use, such as device and browser information, log data, and interaction records.
How We Collect Information
We collect personal data when you submit an enquiry, request a quote, arrange an appointment, share property details, send messages, or provide photos for scope review. Some information is generated during service administration, payment handling, and website operation, including records of visits, correspondence, and technical logs.
Cookies We Use
Our website may use essential cookies needed for page functions, preference cookies that remember basic settings, and analytics or performance cookies that help us understand site use. These tools are used in a limited way and are not intended to identify you unless you provide information through the site.
Cookie Controls
You may manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are restricted, some website functions may not operate as intended.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be declined if retention is necessary for lawful business or compliance reasons.
To exercise a privacy right, submit a clear request describing the information or action sought. We may ask for details needed to verify the request and to protect against unauthorized disclosure. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to manage enquiries, deliver services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where practical.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. The revised version will apply from the date it is posted, and we may take reasonable steps to draw attention to material changes.
How We Use Information
We use personal data to respond to enquiries, prepare quotes, review property scope, confirm appointments and access, carry out cleaning services, manage handover records, process payments, maintain business records, improve website performance, and meet legal or operational obligations. We may also use information to communicate about scheduling, service changes, or follow-up matters related to the work requested.
Sharing With Service Providers
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational tasks. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality obligations.
Legal Disclosure
We may disclose personal data where required or permitted by law, including to respond to lawful requests, enforce agreements, protect our rights, or address fraud, security, or safety concerns. We may also share information when necessary to complete a transaction or to support a legal claim or recordkeeping obligation.